Employee Development & Training From £19pp
Please see below for courses available.
SPECIAL OFFER
Book two half day courses to be delivered SAMe day and receive £150 discount off total cost
Conflict Management
Course content
- Common causes of conflict
- Avoiding conflict
- Transactional analysis
- Verbal de-escalation
- Communication models
- Patterns of behaviour
- Threat assessment
- Flight or fight
- Post crisis model
Cost: Starting from £19 per person
Time Management
Course content
- The importance of time management
- Key skills
- Analysing key objectives and how they influence the workload
- Prioritising tasks according to importance, urgency and other factors
- Time management models and tools
- The 4 D’s of productivity
- The 7 wastes of time (Lean)
- Potential barriers to effective time management and solutions
Cost: Starting from £19 per person
Assertiveness Training
Course content
- What is meant by assertiveness
- The effects of assertiveness on ourselves and others
- Natural and emotional responses to events
- Aggressive and submissive behaviour
- Antidotes to neutralise the ‘fight or flight’ response
- Assertive responses to deal with different workplace issues
- Behaviour verses barriers
- Types of assertiveness
- Assertiveness models and tools
- Personal strategy for being more assertive in work
Cost: Starting from £19 per person
Effective Communication
Course content
- The different forms of communication
- Mehrabian’s Communication Theory
- Communication Cycle
- How to use communication effectively
- Barriers to effective communication
- Communicating via phone and email
- Handling aggression through communication
- Better use of all-round communication
Cost: Starting from £19 per person
Presentation Skills
Course content
- Effective presentations skills and attributes
- Overcoming fears of public speaking and presentations
- Planning of presentations, pitches, meetings and conference calls
- Structuring a presentation
- Handling questions
- Practical: create and deliver a small presentation using the learnt skills
Cost: Starting from £19 per person
The following courses are also available:
- Selling with Confidence
- Fundraising Skills
- Interview Skills
- Customer Service Skills
Cost: Starting from £19 per person
Silvana Holt
Silvana has been delivering training for over 12 years to many organisations across various industries, specialising in Health & Safety related topics, Health & Social Care training and Employee and Leadership Development programmes.
Thank you, Silvana, for another amazing training session. We really appreciate your kindness to support our charity. The training was informative, fun and gave us the opportunity to learn new skills and gain confidence which will enhance our presentation skills. Thank you.
Thank you to Silvana for supporting Forget Me Not Children’s Hospice with her training session at the back end of last year. We found the day to be really enjoyable and really liked the way that Silvana had a range of training techniques included throughout the morning opposed to PowerPoint slide after PowerPoint slide. It offered a good opportunity for us all to reflect on our own strengths whilst highlighting areas for development which, going forward, will make us a stronger team.
Silvana is amazing at what she does. This is a woman who always goes above and beyond to provide the best training there is. Her knowledge and skills are top of the game. Highly recommended.
Excellent training everyone made to feel relaxed and comfortable. Everyone engaged in the training & learnt a lot.
- “Really enjoyed the course, lots of information I’ve definitely learnt a lot and really nice woman!” Abby Knutton
- “Very nice training, clearly teached and lovely tutor. Delivered a lot in two days.” Rebecca Jones
- “Good clear information presented well and discussed in groups.” Sharon Sargent
- “Very informative 2 days, delivered in a profession manner.” Tony Costello
- “Really enjoyed the course, very helpful and some great information.” Kamy Khan
- “Excellent session of Conflict Management and Diversity and Equality. Well presented to the class.” Brian Cross
- “Very happy with the training was explained very well and clear, I learnt so much and understand a lot more.” Laura Flynn
- “Training reflective and ensures that I work better.” Terry Leasre
- “Very helpful and thorough course. Well ran and informative/” Mike Wilson
Providing a wide range of training courses in the North West.
